Operation Management at Hard Rock Cafe Essay - 1116 Words

On June 14, 1971 the first Hard Rock Cafà © opened its doors in London, England. The small pub soon became a popular attraction with its rock ‘n’ roll memorabilia. It is now located in 40 different countries with 121 restaurants. To have become such a success, management has carefully applied the 10 decisions of operation management. First, in order to provide the best experience for customers, human resources, carefully chooses the staff it hires for their passion of music and their desire to serve. Hard Rock Cafà © carefully trains and develops their crew to excite the customers and provide entertainment. The enthusiasm of the entire staff as they engage the customers is one of the reasons people keep going back. Scheduling the large†¦show more content†¦Quality evaluates the food and service regularly by surveying the customers on their satisfaction on a scale of 1-7. If the food or service does not rank a 7, it is considered a failure. Supply management assists in product design and managing quality by only ordering from qualified suppliers that have proven that they have needed ingredients and that they deliver on time. To make sure that customers are attracted to the Hard Rock Cafà ©, management has developed a smart location strategy. Before deciding on a location, they will carefully research a market and look for an exact location. They will also study the timing to make sure that the economy will support a new cafà © in that area. Once a cafà © is opened, it is watched carefully and process and capacity design will modify the menu, inventory, and layout as customer’s tastes change. Productivity of the kitchen staff and wait staff at Hard Rock cafà © is determined by the use of the surveys that are given to the customers. If the staff does not earn a 7, they have not properly done their job. Also, how efficiently a table is turned or served and emptied would reflect on the production of the wait staff. When a se rvice company such as Hard Rock Cafà © applies the 10 decisions of operational management to its business, it is looking to run a business that will entertain the customers and keep them coming back. All the decisions are made based on what does the customer want toShow MoreRelatedFrom Your Knowledge of Restaurants, from the Video, from the Global Company Profile That Opens This Chapter, and from the Case Itself, Identify How Each of the 10 Decisions of Operations Management Is Applied at Hard Rock Cafe.3040 Words   |  13 PagesOperational Management Fields of Hard Rock Cafe Operation management is an academic field of study that focuses on the effective planning, scheduling, control and use of service firm and their operations as show by the case study of the Hard Rock Cafà ©. The operational management synthesizes concepts that have been produced from all other departments such as quality management, accounting, information systems and inventory among others. To ensure that the company has sustenance in the business, itRead MoreHow to Hard Rock Cafe Success1396 Words   |  6 PagesHard Rock Cafà © is a success story in operation management. From its very first London pub in 1971, after 39 years of existence Hard Rock cafà © continued expanding and succeeding in many different countries. This paper will discuss how the 10 decisions of the Operation management were made on Hard Rock Cafà © as well as operation management challenges and opportunities confronting Hard Rock Cafà © when considering an expansion of its business in Hanoi. 1. Critically evaluate the operations managementRead MoreHard Rock Cafe Om Case Essay654 Words   |  3 PagesINTRODUCTION TO OPERATION MANAGEMENT PG1 INTRODUCTION TO OPERATION MANAGEMENT: Identify how each of the 10 decisions of operations management is applied at Hard Rock Cafà ©. TOURO UNIVERSITY INTERNATIONAL GEORGE L. HALL MODULE I CASE ASSIGNMENT OPM 300 INTRODUCTION TO OPERATION MANAGEMENT DR. ROGER B. 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Since the first HRC opened in 1971, the household name has continued to expand and succeed. How has a small pub that originated in London, England become one of the most successful enterprises around the world? Hard Rock has over 166 venues in more than 52 countries around the world, including 133 cafes and 14 Hotels/CasinosRead MoreHard Rock Cafe Case Essay789 Words   |  4 PagesVaravithaya September 21, 2012 MISM Hardrock Cafà © Case: 1. What problems did the Rank Group find with the Hard Rock’s three main internal information systems (restaurant operations, merchandising, and financial)? Why was this a problem? [table – indented white bullets answer why] Restaurant Operations | Merchandising | Financial | * Different owners/franchisers implemented own restaurant management systems * No standards = hard for corporate to analyze sales * ProcessesRead MoreHardrock Case Study625 Words   |  3 Pages1. What problems did the Rank Group find with the Hard Rock’s three main internal information systems (restaurant operations, merchandising, and financial)? Why was this a problem? INTERNAL INFORMATION SYSTEMS PROBLEMS EFFECTS Restaurant Operations - Different management systems adopted by the franchisees - No unified standards for all outlets - Flow of business processes are in a mess - Lack of communication - Used the Linux box network which is prone to hackers - Customers will not beRead MoreHard Rock Cafe Case study1814 Words   |  8 PagesCASE: HARD ROCK CAFÉ MGT 215 OPERATIONS MANAGEMENT OBJECTIVES AND SCOPE The activity provides different objectives; one of the main objectives is to be able to work within a group. This may seem like something easy, but different complications may also arise along the road. That is why it was very important for us to choose the right groupmates to ensure efficient results. But the more specific objective of the activity is to learn what it takesRead MoreHard Rock International - Crm1613 Words   |  7 PagesHard Rock International Executive Summary Hard Rock International is chain of cafà ©s, hotels, casinos, and theme parks spread across 53 countries. It has the world’s largest collection of rock ‘n’ roll memorabilia that the customers can see when they visit any of Hard Rock’s locations. Hard Rock’s main business model was built around a customer-centric approach. As the business was growing, the customer queries were hitting the numbers close to 56000 inquiries annually; a number that was gettingRead MoreThe Logistics Of Mcdonald s Supply Chain983 Words   |  4 Pagestheir storage. The next phase is where the operation processes take place. Usually, it involves activities that create the end product, ensuring that its quality meets the customer’s expectations. Capacity Planning For both Hard Rock Cafà © and McDonald’s, the major bottleneck is the time taken in the operation process. This bottleneck can be eliminated by reducing the time customers take in queuing and in order delivery. Both companies have similar operations hence similar bottlenecks. In this case